Frequently Asked Questions

1. Q: Why can’t I open the website to download?

A: Probably the website has been blocked. You have to ask your agent to send you a new website URL to download the game.

2. Q: Why can’t I download and install the game client?

A: Please check your anti-virus software’s “Security Level” setting. We recommend you to set it to “Recommended” level, not “High”.

3. Q: Why can’t I login to the game client?

A: For security purposes, player account will be if player inputs incorrect username or password three times If this happens, please immediately contact your agent for help. Please check your internet connection status as well.

4. Q: Why can’t I download a specific game in the game lobby?

A: Your anti-virus software “Security Level” setting might be too high. It will block the game download, so please try to either turn it off or lower the security level. Re-login to the game client and try again.

5. Q: Why do live games video hang sometimes?

A: This may be due to temporary poor connection by your internet provider. As well, this may be related to your computer’s performance, please restart and try again. If the problem continues, please contact your agent.

6. Q: Why is there no available table for live games sometimes?

A: Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

7. Q: Connection/download/login problem, how to investigate and fix it?

A: Please click here to download our ANT program to help you solve out this problem.